Return Policy

 

At Iceboxjewelry.shop , we value your satisfaction and strive to provide high-quality Jewelries with exceptional service. If you’re not completely satisfied with your purchase, please review our return policy below:

Return Window:
We accept returns within 3 days of delivery.

Eligible Items:
Returns are accepted only for unopened, unused, and sealed products in their original packaging. For health and safety reasons, we cannot accept returns of opened or consumed products.

 

Return Process:
To initiate a return, please contact us at Info@Iceboxjewelry.shop  with your order number and reason for return. Our customer service team will guide you through the process and provide a return authorization if applicable.

Return Shipping:
Customers are responsible for return shipping costs unless the item was damaged or sent in error. We recommend using a trackable shipping method to ensure safe delivery.

Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a full or partial refund will be issued to your original payment method within  3 – 5 business days.

Exchanges:
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us within the return window.

Contact Information:
For any return inquiries or concerns, reach out to us via:
 Email: Info@Iceboxjewelry.shop
 Address: 112 Ole Johnson Ave, Kodiak, AK 99615